Arome Caffè
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Customer care

Our goal is customer totally satisfaction.
For any questions or dubts about products purchased by Aromè Caffè, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 0832 243622 from Monday to Friday, 9:00 am - 12:00.

Purchase Returns
If for any reason you are not completely satisfied with your purchase, you have 10 days from the date of receiving the product to request a refund. We will send our courier to collect the goods directly to your home and we will refund the full amount paid, only the cost of return shipping are non-refundable.

Warranties on coffee machines
All of our coffee machines are warranted for two years from the date of purchase. You can take advantage of the intervention under warranty by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. , or by calling 0832 243622.

Right of withdrawal
In accordance with the laws applicable to distance selling, you are entitled to withdraw from the contract without penalty and without specifying the reason, within 10 days of receipt of goods. To enjoy the right of withdrawal will simply contact Customer Service.
We accept without hesitation the return of any item, provided it is in perfect condition and not used, refunding the full amount, excluding shipping charges.

Replacing a part does not work (machines, Dead On Arrival procedure)
For already-on-arrival-non functioning products we apply D.O.A. process. This procedure involves the replacement of the article and to activate it you just report the problem within 10 days of receipt of the machine by contacting Customer Service. You will receive a new machine and our courier will come to your home to pick up the defective product. Remember to return the product in its original packaging, complete with all accessories and accompanying materials, including inner caps. Both additional charge and shipping costs will be paied by Aromè Caffè.

WEEE
Under the Ministerial Decree 65/2010, consumers who purchase a new electrical or electronic equipment (AEE defined) have right to have the old electrical or electronic equipment (WEEE defined) collected, provided they have the same functionality as the old.
This means that when the customer buys a new coffee machine can give back the old one, and Aromè Caffè withdraw it freely at home.

How do I request free collection of WEEE?
The customer who wants to deliver the old equipment, can call us at 0832 243622 to request the withdrawal.

How is the free collection of WEEE?
The customer requesting the withdrawal service will be contacted by the logistic specialist no later than 30 days following the date of delivery of the new product in order to agree on the date of WEEE withdrawal. The customer must prepare WEEE for collection by inserting it inside a closed cardboard box.

The used equipment could only be withdrawn to the same address at which the new one was delivered.

When is WEEE withdrawal?
The withdrawal of WEEE will not take place upon delivery of the new product but within a maximum period of 30 days from the date of delivery, subject to contact by the operator specialized logistics. The free collection of WEEE is possible only if you buy an equipment belonging to the same category of the purchased one.

How many WEEE can be delivered?
The number of equipment that can be withdrawn must be equal to the number of purchased ones, to a new machine is the withdrawl of an old one.

 

 

 

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AROME' CAFFE' SRL - VIALE IRLANDA N°3 - 73100 - LECCE | P.I. 03799570753 | tel: +39 0832 243622 | Email: amministrazione@aromecaffe.com | Powered by M-ICT
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